If you or a loved one has lost Medicaid coverage, or you're not sure of your current status, follow these steps to verify, update, and take action:

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 1. Log Into the Medicaid Benefits Portal

• Visit FSSABenefits.IN.gov

• Scroll down to the blue “Manage Your Benefits” section

• Click “Sign In to My Account”
  – or –
  Click “Create Account” if you don’t have one yet
  (Note: Each household must use a unique email address)

• Once logged in, check:

  • Current coverage status

  • Any pending requests or redeterminations

  • Notices and correspondence

  • Documents received or needed

 

2. Check & Update Your Contact Information

• Make sure your mailing address, phone number, and email are current

• This helps avoid missed notices and prevents termination due to non-response

 

3. Upload Any Requested Documents

• If you see any document requests (such as proof of income or ID), upload them directly through the portal to ensure they're received

 

4. Need Help?

• Call the Indiana Division of Family Resources (DFR) at 800-403-0864

  • A representative can help check your status, explain next steps, or walk you through the appeal or reapplication process

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Medicaid Loss Prevention Resource Guide

A Practical Tool for Families, Self-Advocates, and Providers

 

Why This Matters

There has been a significant increase in the number of individuals losing their Medicaid coverage in Indiana. This is not an isolated issue—it’s systemic and growing, especially with the shift to bi-annual redeterminations.

Many individuals are losing Medicaid not because they are ineligible, but because they never received the request for updated information. The problem is especially severe in areas like Indianapolis, where mail distribution delays are widespread.

Without proactive strategies, families may lose critical access to services, and providers may experience avoidable lapses in billing and care continuity.

 

What’s Causing the Losses?

- Increased case reviews from Medicaid—often outside of the usual redetermination schedule

- Mail issues resulting in people not receiving notices

- Lack of awareness around how to monitor Medicaid accounts digitally

- Incorrect contact information in the Medicaid system

- Assistance group errors that may make someone ineligible for waiver services

 

How to Prevent It

1. Create & Monitor a Medicaid Benefits Portal Account at https://fssabenefits.in.gov

Families and individuals on Medicaid should use the Indiana Medicaid Benefits Portal to track and manage their benefits. Each account must have a unique email address. One email = one household account.

2. Monthly Medicaid Check-In- We recommend logging into the portal once a month. A helpful tip: do it when you pay rent, or set a recurring reminder on your phone or calendar.

3. Key Things to Check:

        a. Contact Information: Make sure your address, phone number, and email are up-to-date. Outdated info = missed               notices.

        b. Notices and Correspondence: View all documents Medicaid has sent in the last 6 months—including:     

            Redetermination notices, solicited documents (e.g., pay stubs, asset verification), and confirmation of   

            documents received

4. Upload Documents Directly: Upload requested documents through the portal instead of faxing or mailing.          Medicaid can’t say they didn’t receive them. Documents typically show as received within 24 hours.                                   5. Redetermination Timeline: See when the last redetermination occurred and anticipate the next one.

 

Important Features in the Portal

1. Case Forms: Proof of Medicaid eligibility, Authorized representative forms, Cover sheets for faxing (note: fax number changed in late 2024)

2. Assistance Groups & Waiver Compatibility: did you know Indiana has 37+ types of Medicaid, many with subcategories? Not all of them work with waiver services. Be sure to check the "Assistance Group" for each client: Some types, like Medicaid Disability and SSI-based Medicaid, are waiver-compatible. Others may disqualify someone unintentionally