Meaningful Days “REPORT CARD”
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The following are indicators of the quality and effectiveness of services provided by
MDS consultants and therapists. These indicators can be used by potential
consumers to make informed choices in selecting a provider for Behavior
Management, Music, Recreational Therapies, ABA services, and Training Services.
Behavior Management
1. The percentage of total service time provided “face-to-face” = 61%
(as of 12/31/07)
2. The percentage of treatment objectives achieved at any one time = 69%
(we generally see progress!)
3. When polled on questionnaires, consumers and families indicated that they
were satisfied with their consultant in 92% of their responses.
(“you like us, you really like us!”)
Music Therapy
1. The percentage of total service time provided “face-to-face” = 60%
(Music therapy cannot take place without seeing our clients)
2. The percentage of treatment objectives achieved at any one time = 52%
(Music Therapists train client-specific objectives. We see progress!)
3. The average number of functional objectives trained = 4
(We train multiple objectives to help our clients become independent!)
4. When polled on questionnaires, consumers and families indicated that they
were satisfied with their therapist in 93% of their responses.
December 2007: Number of Clients served: 283
Total number of therapists: 13 statewide
Recreational Therapy
1. Percentage of service time Recreational Therapists spent providing direct one-on-
one training with their clients = 80%
(increased 7% from the last review)
2. Number of RT treatment objectives trained at any given time = 5
3. Percentage of trained objectives achieved at any given time = 60%
(remained the same as on last review)
4. When polled on questionnaires, consumers and families indicated that they
were satisfied with their therapist in 97% of their responses.
July 2007 December 2007
Total number of therapists: 6 Total number of therapists: 8
Total number of clients served: 76 Total number of clients served: 87
Training & Education Services:
COMPANY-WIDE TRAINERS: both internal and outside training sessions
1. Professionalism was ranked 97% effective.
2. Effectiveness was ranked 97% effective.
3. Skill and knowledge learned was ranked 97% effective.
DIRECTOR OF TRAINING: both internal and outside training sessions
1. Professionalism was ranked 98.2% effective.
2. Effectiveness was ranked 97.4% effective.
3. Skill and knowledge learned was ranked 95.8% effective.
INTERNAL VS. OUTSIDE TRAINING RATED EFFECTIVENESS:
1. Professionalism was ranked 97.25% internal and 97.5% external.
2. Effectiveness was ranked 97.4% internal and 96.7% external.
3. Skill and knowledge learned was ranked 95.8% internal and 96.4%
external.
(we were rated equally as effective by coworkers as outside participants)
MDS consultants and therapists. These indicators can be used by potential
consumers to make informed choices in selecting a provider for Behavior
Management, Music, Recreational Therapies, ABA services, and Training Services.
Behavior Management
1. The percentage of total service time provided “face-to-face” = 61%
(as of 12/31/07)
2. The percentage of treatment objectives achieved at any one time = 69%
(we generally see progress!)
3. When polled on questionnaires, consumers and families indicated that they
were satisfied with their consultant in 92% of their responses.
(“you like us, you really like us!”)
Music Therapy
1. The percentage of total service time provided “face-to-face” = 60%
(Music therapy cannot take place without seeing our clients)
2. The percentage of treatment objectives achieved at any one time = 52%
(Music Therapists train client-specific objectives. We see progress!)
3. The average number of functional objectives trained = 4
(We train multiple objectives to help our clients become independent!)
4. When polled on questionnaires, consumers and families indicated that they
were satisfied with their therapist in 93% of their responses.
December 2007: Number of Clients served: 283
Total number of therapists: 13 statewide
Recreational Therapy
1. Percentage of service time Recreational Therapists spent providing direct one-on-
one training with their clients = 80%
(increased 7% from the last review)
2. Number of RT treatment objectives trained at any given time = 5
3. Percentage of trained objectives achieved at any given time = 60%
(remained the same as on last review)
4. When polled on questionnaires, consumers and families indicated that they
were satisfied with their therapist in 97% of their responses.
July 2007 December 2007
Total number of therapists: 6 Total number of therapists: 8
Total number of clients served: 76 Total number of clients served: 87
Training & Education Services:
COMPANY-WIDE TRAINERS: both internal and outside training sessions
1. Professionalism was ranked 97% effective.
2. Effectiveness was ranked 97% effective.
3. Skill and knowledge learned was ranked 97% effective.
DIRECTOR OF TRAINING: both internal and outside training sessions
1. Professionalism was ranked 98.2% effective.
2. Effectiveness was ranked 97.4% effective.
3. Skill and knowledge learned was ranked 95.8% effective.
INTERNAL VS. OUTSIDE TRAINING RATED EFFECTIVENESS:
1. Professionalism was ranked 97.25% internal and 97.5% external.
2. Effectiveness was ranked 97.4% internal and 96.7% external.
3. Skill and knowledge learned was ranked 95.8% internal and 96.4%
external.
(we were rated equally as effective by coworkers as outside participants)